About Tussell

Tussell is the trusted source of insight into UK government contracts, a market worth £260Bn in 2024. In a climate of almost unprecedented government spending, our market intelligence software helps companies to win more public contracts by making better commercial decisions. Our data is so reliable that even the government relies on it to track its own procurement.

For a small company, we get a lot of media coverage. Since 2018 our data has been mentioned in the press over 1,800 times, underlining both the media interest in taxpayer-funded government contracts and our established position as the market’s reference data source.

We strive to be a great business, but what we do also has a wider impact: the enhanced transparency that Tussell fosters helps to make public procurement more efficient and competitive, which ultimately improves value for money in public services.

Tussell has an entrepreneurial culture and is focused on growing sustainably through customer sales, not by raising successive rounds of VC funding. The team is founder-led and consists of 37 employees with an average age of 29, so it’s a dynamic environment where you will know everybody’s name. We have a consistent track record of hiring energetic people early in their careers, developing home-grown talent and rewarding success. 

As a Junior Account Manager, you will join a team with the crucial responsibility to look after our existing customers during their subscription term.

Tussell generates recurring revenue from selling annual subscriptions for access to its online platform. Securing subscription renewals is a crucial driver of revenue and is the ultimate test of client satisfaction. The goal of the Account Management team which you will be a part of is to ensure that customers are getting maximum value out of our product so that they keep renewing their subscriptions and adopt additional services. This is achieved through a customer life-cycle of user onboarding, product training, relationship building and ad hoc customer support. Above all, it’s about providing outstanding customer service and building enduring client relationships based on trust and value. 

Team success is measured by the proportion of existing clients that renew their annual subscription and adopt additional services.

During your first three months you will undergo on-the-job training to make you a proficient user of our product, to learn about the industry that we operate in, and to learn all of our systems and processes for looking after clients. In this initial phase your job will be to handle routine customer support tasks to free up experienced Key Account Managers for more value-added activities.

Once you've learned the ropes after three months or so, you will start looking after your own accounts, predominantly made up of small and medium-sized organisations, while continuing to support the Key Account Management team with customer service queries. 

Experience & Attributes
Essential:

1. Bachelor's degree or equivalent vocational training

2. Strong communication skills and attention to detail

3. High energy and customer-centric; you love being customer-facing

4. Resilient and calm under pressure

5. Empathic, open to feedback and ambitious to continuously improve

Preferable:

1. Interest in current affairs and/or public policy

2. Previous experience in customer service, sales or account management

3. Previous experience of start-up businesses

4. Proficiency in Excel and data savvy

5. Comfortable on camera and experience of social selling

6. Familiarity with Vitally (CS) software
   

Compensation:

The starting salary is £31,500 per annum, with an annual salary review in December and every 12 months thereafter. In addition, after three months you will be eligible for variable commission based on team results so you can share in the added-value that you’re contributing.

Benefits: 

Tussell’s benefits package includes:

• Annual leave of 25 days (not including public holidays), rising by one day per year up to a cap of 30 days

• A vibrant office in Hoxton with perks like free barista coffee, social events and a gym 

• A personal learning & development budget to invest in career-building training 

• A personal wellbeing budget 

• A cash voucher on your Tussell anniversary each year

• Monthly and quarterly team socials

• Your own Apple MacBook as standard

• Enrollment in the company pension scheme 

• Cycle to Work Scheme 

Progression:

We understand that people like to stay fresh and motivated. We believe that it takes around two years to really master a role, so expect to prove yourself over that time horizon. After that, career development at Tussell could take many different forms: investing in your skill-set to do your current job with more autonomy, or taking on management responsibility within your current team, or moving across to a different team like New Business Sales, or Marketing, or Product.

Application Deadline: Apply on or before Friday 30th January.